There is a GetSatisfaction page for Autodesk Seek at this link. What is GetSatisfaction? it “is a simple way to build online communities that enable productive conversations between companies and their customers.”
You are experiencing problems with the installation of an Autodesk product, and you want to enable verbose logging in order to troubleshoot the issue or submit the log files to the Autodesk Product Support Team.
You can configure the Microsoft Installer (MSI) to turn on verbose logging for this installation. Follow these steps:
Click Start menu (Windows) > Run.
In the Run dialog box, enter regedit and click OK.
In the Registry Editor, browse to the following folder:
Note: Windows 7 does not include this key and you will need to manually add theInstaller key to the registry. Right-click on the Windows subkey and choose New > Key and then rename New Key #1 toInstaller.
Right-click an empty area in the right pane. Click New > String Value.
Enter Logging for the name.
Enter voicewarmup in the Value Data box and click OK.
Close the Registry Editor, and run the installation again.
… The log files created using this method are located in the %TEMP% folder and are named MSI#####.log, where ##### is a 5-digit number. …
Would you like to know: how to export and import stand-alone licenses; how to remove the License Transfer Utility from installations and deployments; and answers to commonly asked questions. Solution An text-based overview of the License Transfer Utility, including step-by-step instructions on how to export and import a stand-alone license, can be found in the Autodesk Licensing Guide and in the online help under the heading, ‘Transfer Your Stand-Alone License’.”
For a visual demonstration of how to use the Online License Transfer feature including how to remove the License Transfer Utility from installations and deployments, and answers to commonly asked questions, please refer to the following video:
A previous attempt to install or uninstall an Autodesk® product failed to successfully complete and now you are unable to install or reinstall an Autodesk product on your system.
Solution In these cases, it is strongly recommended that you clean your system by uninstalling all Autodesk products and supporting applications (add-ins, utilities, enablers, etc.), and by removing related files and settings before attempting to reinstall. The end result is a clean system on which you can install your new Autodesk product.
Scenario You are an active Subscription Customer and have upgraded to an Autodesk Design & Creation Suite, and would like to download a previous release of the Suite, or one of Autodesk software components within the Suite.
Issue You were creating a cross-platform deployment, i.e., a 32-bit deployment on a 64-bit OS or vice-versa, and you added two different language packs to the deployment causing the installer to display the following error message and crash:
Solution When creating a cross-platform deployment, only add one set of language packs to the installer per session of setup.exe. If you need to create the deployment in an additional language, you should do so in a separate session of setup.exe by launching the installer from the media and then adding a single language pack.