Tag: support

How to disable the Communication Center in Revit

Luke Johnson

To kill the Communication Center … in Regedit replace all the (1) with (0) see image.
(you will need to login to Revit Forum)



Then rename WSCommCntr2.exe to AAWSCommCntr2.exe
( C:Program FilesCommon FilesAutodesk SharedWSCommCntrlibAAWSCommCntr2.exe)

via this post
New AUBench (archive) – Page 22

Obviously, you may need to change the Registry location depending on what version of Revit you are using…

If you don’t want to manually edit the Registry, you can use the CAD Manager Control utility as per this post:
Revit 2011 closes right after the splash screen – Autodesk Discussion Groups

If you are having Communication Center issues, it may be due to a corrupted XML file.  Refer to this Revit support page:
Revit 2010 products hang at or before splash screen

This AutoCAD support page is along similar lines:
How to disable the Communication Center in Autocad? 

Subscription licenses – at Home and Back in time

Luke Johnson

How to request a license to use a previous release of Autodesk software:
You are a Subscription Customer using a current version of Autodesk software and you would like to use a previous release of Autodesk software…

How to request a license to use Autodesk software at home:
You are a Subscription Customer and use Autodesk software at work and you would like to use the software at home too…

Community-powered support for Autodesk Seek and Revit

Luke Johnson

There is a GetSatisfaction page for Autodesk Seek at this link.  What is GetSatisfaction?  it “is a simple way to build online communities that enable productive conversations between companies and their customers.”

There is a specific page for Seek related Revit topics here.

From the main GetSatisfaction page, you can search for products or companies that have related support pages.

Community-powered support for Autodesk Seek

Enabling verbose logging for installation issues in Revit

Luke Johnson
You are experiencing problems with the installation of an Autodesk product, and you want to enable verbose logging in order to troubleshoot the issue or submit the log files to the Autodesk Product Support Team.

You can configure the Microsoft Installer (MSI) to turn on verbose logging for this installation. Follow these steps:

  1. Click Start menu (Windows) > Run.
  2. In the Run dialog box, enter regedit and click OK.
  3. In the Registry Editor, browse to the following folder:

    HKEY_LOCAL_MACHINESoftwarePoliciesMicrosoftWindowsInstaller

    Note: Windows 7 does not include this key and you will need to manually add the Installer key to the registry. Right-click on the Windows subkey and choose New > Key and then rename New Key #1 to Installer.

  4. Right-click an empty area in the right pane. Click New > String Value.
  5. Enter Logging for the name.
  6. Double-click Logging.
  7. Enter voicewarmup in the Value Data box and click OK.
  8. Close the Registry Editor, and run the installation again.

…
The log files created using this method are located in the %TEMP% folder and are named MSI#####.log, where ##### is a 5-digit number.
…

Read more
Autodesk – Autodesk Revit Architecture Services & Support – Enabling verbose logging for installation issues

How to transfer stand-alone licenses in Autodesk products (video)

Luke Johnson

Would you like to know:
how to export and import stand-alone licenses; how to remove the License Transfer Utility from installations and deployments; and answers to commonly asked questions.
Solution
An text-based overview of the License Transfer Utility, including step-by-step instructions on how to export and import a stand-alone license, can be found in the Autodesk Licensing Guide and in the online help under the heading,
‘Transfer Your Stand-Alone License’.”

For a visual demonstration of how to use the Online License Transfer feature including how to remove the License Transfer Utility from installations and deployments, and answers to commonly asked questions, please refer to the following video:

From
Autodesk – Autodesk Revit Architecture Services & Support – How to transfer stand-alone licenses in Autodesk products (video):

How to remove all Autodesk products from a Windows system

Luke Johnson

A previous attempt to install or uninstall an Autodesk® product failed to successfully complete and now you are unable to install or reinstall an Autodesk product on your system.

Solution
In these cases, it is strongly recommended that you clean your system by uninstalling all Autodesk products and supporting applications (add-ins, utilities, enablers, etc.), and by removing related files and settings before attempting to reinstall. The end result is a clean system on which you can install your new Autodesk product.

Autodesk – Autodesk Revit Architecture Services & Support – How to remove all Autodesk products from a Windows system

This is pretty drastic stuff, but sometimes it is the only way…

How to download a previous release of an Autodesk Design & Creation Suite

Luke Johnson

Scenario
You are an active Subscription Customer and have upgraded to an Autodesk Design & Creation Suite, and would like to download a previous release of the Suite, or one of Autodesk software components within the Suite.

Autodesk – Autodesk Revit Architecture Services & Support – How to download a previous release of an Autodesk Design & Creation Suite

2012: Installer crashes when creating cross-platform deployments with multiple language packs added in a single session of setup.exe

Luke Johnson

Issue
You were creating a cross-platform deployment, i.e., a 32-bit deployment on a 64-bit OS or vice-versa, and you added two different language packs to the deployment causing the installer to display the following error message and crash:

Solution
When creating a cross-platform deployment, only add one set of language packs to the installer per session of setup.exe. If you need to create the deployment in an additional language, you should do so in a separate session of setup.exe by launching the installer from the media and then adding a single language pack.

Autodesk – Autodesk Revit Architecture Services & Support – 2012: Installer crashes when creating cross-platform deployments with multiple language packs added in a single session of setup.exe

Top Four Reasons Why You May Receive a Serial Number Error During Activation of Revit

Luke Johnson
  1. Typos are made during activation
  2. The serial number you are attempting to use does not match the product
  3. The serial number you are attempting to use is truly not valid anymore
  4. The contact information you are using does not match what is already associated with the Serial Number when the product was registered

From Autodesk – Autodesk Revit Architecture Services & Support – Top Four Reasons Why You May Receive a Serial Number Error During Activation