Tag: Autodesk Desktop App

Workarounds for Autodesk Desktop Connector Crashing on Launch

Luke Johnson

Try this first:

Using the latest installation file –

  • Uninstall Autodesk Desktop Connector
  • Restart
  • and then re-Install Autodesk Desktop Connector
  • Login with your details

Did it launch?

Other things to try:

Logout from Autodesk services prior to starting Desktop Connector. You can do this easily with the sign out option at top-right of Autodesk Desktop App.

Through Task Manager – Details, attempt to “End Task” on these. Probably AdskLicensingService.exe won’t close.

Then try to start Autodesk Desktop Connector again from the Start Menu.

You can monitor starting of Desktop Connector in the tray.

 

Other errors that may pop up:

A360 – Service Unavailable

“Requested service not available”

Just try again on this one. You can also check Autodesk Health Dashboard at https://health.autodesk.com/

Autodesk License Service 5.1.5 Hotfix 1 Download

Luke Johnson

Issue:

For single-user subscriptions, Autodesk 2018 products can experience an intermittent crash. A fatal error message may be shown, such as the following examples:

AutoCAD Error Aborting
FATAL ERROR: Unhandled e06d7363h Exception at ee563c58h
FATAL ERROR: Unhandled e06d7363h Exception at 8d6b3fb8h

The system displays an error dialog window to submit an error report.

Solution:

Download and install the Autodesk License Service 5.1.5 Hotfix 1.

To download updates and hotfixes, use the Autodesk Desktop App (see  Where to get Product Updates, Add-ons, and Enhancements) or access the direct links below. Before installation, ensure the internet connection is working and repaired if needed.

Performing a Windows installation:

  1. Stop all Autodesk products that are running.
  2. Download the following file based on the installed Autodesk software:
    Autodesk License Service (x64) – 5.1.5 HotFix 1 (560 KB)
    Autodesk License Service (x86) – 5.1.5 HotFix 1 (1820 KB)
  3. Double-click the downloaded file to begin the installation.

 

Mac OS links also at main page.

From AKN