Tag: Health Dashboard

Workarounds for Autodesk Desktop Connector Crashing on Launch

Luke Johnson

Try this first:

Using the latest installation file –

  • Uninstall Autodesk Desktop Connector
  • Restart
  • and then re-Install Autodesk Desktop Connector
  • Login with your details

Did it launch?

Other things to try:

Logout from Autodesk services prior to starting Desktop Connector. You can do this easily with the sign out option at top-right of Autodesk Desktop App.

Through Task Manager – Details, attempt to “End Task” on these. Probably AdskLicensingService.exe won’t close.

Then try to start Autodesk Desktop Connector again from the Start Menu.

You can monitor starting of Desktop Connector in the tray.

 

Other errors that may pop up:

A360 – Service Unavailable

“Requested service not available”

Just try again on this one. You can also check Autodesk Health Dashboard at https://health.autodesk.com/

BIM 360 Is Very Down Right Now

Luke Johnson

Interesting to see that many BIM360 services are offline right now (approx 10am Australian time, 1 June 2018):

You can always check Autodesk online service health at this link:

Autodesk Health Dashboard

 

It is something to think about as we move forward with reliance on cloud services – how important is 100% uptime with collaboration cloud products in the BIM world? Is 100% uptime even possible with current technology services, and the stacks (like Autodesk cloud) that rely on other stacks (like AWS cloud)?

Check Cloud Service Status At a Glance with the Autodesk Health Dashboard

Luke Johnson

As we move more and more information and services to the cloud, 100% uptime becomes more and more necessary. In our BIM world, if you are running a project on C4R (Collaboration for Revit), and that cloud service goes down, the project could be severely affected.

If uptime is important, so is monitoring and reporting. You can now view the latest “health” status and history of Autodesk Cloud products using the Autodesk Health Dashboard.

https://wrw.is/wp-content/uploads/2017/02/status.png

Check it out here:
https://health.autodesk.com/